Juanita Dunn

What would you say is your mission at Geddes?

At Geddes, my mission is to empower South African clients by providing clients with tailored financial services and solutions that drive growth.

What do you love most about your job?

I enjoy interacting with people, building relationships and being a source of help.

What would you say is the most important thing to keep in mind when supporting South African SMEs with financial services?

The most important thing to keep in mind when supporting South African SMEs with financial services is understanding their unique challenges, needs, and aspirations this ensures that we provide effective support for their growth and success.

What past work experience do you have that directly impacts or prepares you for your work at Geddes and how?

My previous experience in customer service within Retail Banking and Foreign Exchange has equipped me with a deep understanding of client relations, and the importance of personalised service. Working directly with clients in these sectors honed my ability to identify their needs, communicate effectively, and deliver solutions that align with their objectives. This background directly prepares me to provide strategic and effective financial services at Geddes, ensuring that our clients receive the support and guidance required.

Why do you do what you do?

I am passionate about providing clients with the financial tools and support they need, as I enjoy the opportunity to make a meaningful impact.

When you were little, you wanted to be a...

When I was little, I wanted to be a teacher, inspired by the idea of shaping young minds, fostering learning, and making a positive impact on future generations.

Your theme song/movie/mantra/superhero is...

My mantra is "Adapt and Succeed." I believe the ultimate reward of success comes from embracing change and pushing boundaries.

What’s something you failed at and learnt a lesson?

One significant challenge I faced was breaking into the Banking Sector employment market. Despite encountering initial obstacles, I persevered with determination and resilience, continuously refining my skills and networking within the industry. This experience taught me the importance of persistence, it reinforced my belief in the power of resilience and unwavering dedication to achieving my goals.

What’s something you succeeded at that you’re proud of?

One of my most inspiring achievements was fostering exponential growth in customer service and financial solutions during my tenure in the Financial Industry. Through unwavering dedication and a relentless commitment to exceeding client expectations, I spearheaded initiatives that not only elevated service standards but also resulted in substantial improvements in customer satisfaction and retention.